If you contact us before 2:00 PM on the day of the order, we are generally able to change the order. However, we cannot guarantee anything as it depends on whether the package has already been delivered.

As soon as your order is packed, you will receive an email with a tracking link to DAO's own tracking page, where you can follow your order.

If you have entered your phone number correctly when ordering, you will also receive an SMS when the order has been delivered or ready for pickup.

Yes, it is. We have implemented 3-D Secure technology for increased online security when paying with credit cards. This includes methods such as Visa Secure and Mastercard Identity Check, which are compatible with Danish payment cards. This ensures that your online card transactions are protected from unauthorized access.

Our website is also SSL certified, which means that visitor data is protected via an encrypted connection. This ensures the confidentiality, authenticity and integrity of the transmitted data.

VAT and any taxes are included in all prices on our website.

When paying, you can see the value for VAT and any taxes specified before you pay.

Yes, you can. If you would like an invoice, please write to us at support@elita.dk

Remember to provide your order number and possibly your CVR number if it is a company.

The shipping price depends on your choice at checkout. In Denmark, the shipping price is as follows:

Package shop DKK 39.00
Private with delivery DKK 47.00

All orders over DKK 300.00 have free shipping to parcel shop.
All orders over DKK 500.00 have free shipping with delivery.

If you order before 3:00 PM, the order will be shipped the same day. If you order later, it will be shipped the next day at the latest. Delivery time is typically 1-3 days.

We deliver with DAO, where you can choose both home and package delivery.

Yes, we offer free shipping to parcel shops on all orders over DKK 300 and free shipping to your home on all orders over DKK 500.

We ship from Denmark.

Kærdalen 7, Stenløse 3660

Depending on your country, customs duties may vary. Please check this before ordering.

We ship from Denmark.

Yes. As soon as your order has been shipped, you will receive a tracking number so you can easily follow the delivery process. Should you not receive your package, you will of course receive a full refund or a new shipment.

We offer a 100-day return policy on all products. In order to return an item, it must be unused and in its original packaging. If you wish to return something, please send an email to support@elita.dk with the subject "Returns" and we will help you from there.

If you wish to return an item within 100 days of receipt, please send an email to support@elita.dk with the subject "Returns" and briefly describe why you wish to return the product. We will then get back to you with the further process. Remember that the item must be unused and in its original packaging.

If you have received a defective or damaged item, please send an email to support@elita.dk with the subject "Complaint". Please attach pictures of the damage and your order number so that we can help you with a solution more quickly. We follow the Danish Sales Act's rules on complaints and will of course help you get the item exchanged or your money back.

Refunds will be made via the same method you used to complete the order. For example, if you paid with your VISA card, the money will be refunded to the same VISA card.

If you have changed banks since your purchase, we can still refund via account and registration number.

• In the event of a return, the refund will be made as soon as the order has been received and inspected at our warehouse.
• In the event of damage/defects where you do not want a replacement product, the return will take place as soon as we have concluded that the product is actually damaged/defective.

You can find detailed information on the individual product pages. All product pages have an FAQ (frequently asked questions) at the bottom of the page, where you can find answers to various questions.

If you don't find an answer to your question, you are always more than welcome to contact us .

See all our products here .

The majority of our products are generally always in stock.

• If a product is not in stock, it will either be listed as sold out or as a pre-order.
• If the product is out of stock, you can sign up to receive an email when the product is back in stock.
• If the product is available for pre-order, you can complete the purchase and receive the product when it is back in stock. The money will only be deducted once the item has been shipped.

You can contact us via email at support@elita.dk , use our contact form , or chat with us via live chat at the bottom right of the page.

When you visit our website, information about you is collected, which is used to customize and improve our content and create more value in the advertisements displayed on the site. If you do not want information about you to be collected, you should delete your cookies and refrain from using the website further. In our privacy policy , we have explained what information is collected, its purpose and which third parties have access to it.

To place a team order, simply send us an email at support@elita.dk with information about what you need and how many players you have. We will give you a tailor-made offer and help you find the best solution!

We can offer your club logo on the products, but it depends on the product and the order size. Write to us and we will look into the possibilities.